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Shipping Policy
Thank you for shopping with us. We are committed to providing a smooth, secure, and reliable shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver your orders, including estimated delivery times, shipping charges, and order tracking information.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed after successful payment confirmation. Our team carefully verifies and prepares each order before dispatch to ensure product quality and accuracy.
- Processing Time: 1–2 business days
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Shipping Time
Delivery times depend on your location and the shipping method selected during checkout.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2-5 Business Days |
| Other Cities | 3-7 Business Days |
| Remote Areas | 5-10 Business Days |
Please note that these delivery estimates are approximate and may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Product weight and dimensions
- Shipping method selected
We may also offer free shipping on eligible products or promotional offers. Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking number and courier details.
You can use the tracking information to monitor your shipment in real time until it reaches your delivery address.
Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders. Courier availability may vary depending on your location.
Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Severe weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- Incorrect or incomplete shipping address
- High order volume during festive seasons
We appreciate your patience if such situations arise.
Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
Please verify your:
- Full Name
- Delivery Address
- Postal/ZIP Code
- Mobile Number
- Email Address
Incorrect or incomplete information may result in delayed delivery or additional shipping charges.
Failed Delivery Attempts
If the courier is unable to deliver your package after multiple attempts, the shipment may be returned to us.
In such cases, customers may be responsible for any additional shipping costs required to resend the order.
International Shipping
International shipping availability depends on your business operations.
If international shipping is available:
- Shipping charges vary by destination.
- Customs duties, import taxes, and local fees are the responsibility of the customer.
- Delivery times may differ based on customs clearance and local courier services.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please include:
- Order Number
- Photos of the damaged package (if applicable)
- Description of the issue
We will investigate the matter with the shipping carrier and provide an appropriate resolution.
Contact Us
If you have any questions regarding our Shipping Policy, shipping charges, delivery status, or order tracking, please contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.